If the complaint has not been resolved to the satisfaction of the complainant, it may be referred for internal review by SOLAS. This request should be sent, in writing, within 28 days of the date of the initial decision, to the Complaints Liaison Officer, SOLAS, Block 1, Castleforbes House, Castleforbes Road, Dublin 1, or email to email@example.com. It is the policy of SOLAS that such internal reviews will be carried out by a more senior staff member than the person who investigated and responded to the internal complaint.
If following the review, the complaint is still unresolved to the satisfaction of the complainant, it may be referred in writing to the Office of the Ombudsman, 18 Lower Leeson Street, Dublin 2, or by emailing firstname.lastname@example.org.
The Office of the Ombudsman will examine complaints from members of the public who feel they have been unfairly treated by certain public bodies, including SOLAS. Complaints must be dealt with through the internal complaints procedure of the relevant public body in the first instance.
The service provided by the Ombudsman is independent, free and confidential. For more information see www.ombudsman.ie.