The SOLAS Complaints Procedure offers a process to Members of the public who wish to make a complaint to SOLAS regarding our services or the manner in which we conduct our business. It is the policy of SOLAS to deal with all complaints in a fair manner and in accordance with the principles of natural fairness and equality. SOLAS is committed to protecting the rights of both the complainant and those providing the service against whom the complaint is made.
As of 1 July 2014, all former SOLAS training centres transferred to their respective local Education & Training Boards (ETBs). SOLAS no longer has responsibility for these training centres or how they operate. A participant or learner who wishes to make a complaint about the services or the conduct of an ETB, should firstly bring his/her complaint to the attention of the course instructor, tutor or facilitator. If the complaint is not resolved informally or the learner does not wish to deal directly with the instructor/tutor/facilitator, the complaint should be referred directly to the Manager of the ETB training centre in question. Contact details for each ETB can be found at etb.ie.